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Office of Student Financial Services Staff
Jamie C. Hightower, Director of Student Financial Services
Robert E. Alston, Associate Director of Financial Aid Customer Service
Jane Z. O'Brien, Associate Director of Financial Aid Operations
Ujwala Swaminathan, Technical Specialist/Business Analyst
Ashwani Mukheja, Associate Director of Student Accounts
Dionne L. Hallback, Associate Director of Student Accounts
Scott Sferra, Manager of Student Billing and Refunds
Christine Caruso, Client Service Assistant
Katie Caperna, Client Service Assistant
Lisa Panella, Client Service Assistant
Eileen Rose, Program Assistant
Michael Dennis, Program Manager Perkins/Nursing Loans
Phyllis Andreasen, Program Assistant Perkins/Nursing Loans
Lynda Schmucker, FFELP Loan Processor
Joan Pageau, Scholarship Coordinator
Jean Nelson, Administrative Assistant
Joan Banket, Information Specialist
Carla Varlese, Information Specialist
Nancy Lipski, Senior Clerk
Janice Kovacs, Senior Clerk
Kristin Crucili, Receptionist
The Office of Student Financial Assistance Front Desk staff can answer many of your questions. We also have Student Financial Assistance Advisors to help guide you through the financial assistance process. Advisor availability varies throughout the year. To schedule an appointment, contact our office. Keep in mind that appointment times are limited and tend to be filled further in advance during summer months and around the start of each semester.
To accomplish the most during your office visit, before arriving complete any forms to the best of your ability that you know you need. Bring all pertinent documentation and write down any questions that you may have.
The Office of Student Financial Assistance can also assist you by telephone; however, the information you may obtain by phone is limited due to the confidentiality and depth of information required in assessing a student's needs (Refer to FERPA). Release of information via the telephone will, at a minimum, require presentation and clearance of the student's identification number and T.E.S.S. personal identification number (PIN).
Please also keep in mind that during the summer months and at the beginning of each semester, there is more demand for telephone assistance. Students are encouraged to access their financial aid information via T.E.S.S.
