As the Executive Director of Student Financial Services at The College of New Jersey, I am constantly challenged with assuring positive service to students and their families.  As our electronic processes increase, so do our expectations that students satisfy obligations for financial aid and billing via our online processes.  Sometimes, we as Financial Aid Administrators forget how confusing the process of financial aid and billing can be.  We tend to use terms and phrases that can be interpreted in a variety of ways, taking for granted the fact that misinterpretations can cause significant delays in processing as well as missed deadlines and loss of financial assistance.

In an effort to improve our communications, we ask that you take the time to view the Student Financial Services website as well as the Financial Aid and Student Accounts sections of TESS.  We invite you to comment on our processes in the spirit of improved communication, while keeping the best interest of our students at the forefront of what we do.  Further, we ask that you keep us abreast of the best vehicles to communicate with our students and parents.

As we continue to review and update our services, we recognize the significant importance of open and consistent communication to the customers we serve.  We in Student Financial Services adhere to our mission to provide unified financial services to our students.  We hope that you will assist us in fulfilling this mission. 

On behalf of the Department of Student Financial Services, I'd like to extend to you best wishes for a productive and successful academic year.  Again, please do not hesitate to contact us with your suggestions for improvements to our service.

Sincerely,

Jamie C. Hightower

Executive Director of Student Financial Services

The College of New Jersey